Shipping

 
  • At the current time, we only ship to the mainland lower 48 United States. This does NOT include Alaska, Hawaii, APO, or FPO addresses.
  • We ship DHL, USPS, UPS, or FedEx: whichever option fits the order best.
  • We reserve the right to choose which carrier that we use for any order.
  • No C.O.D.'s are accepted.
  • No "In House" pick-up is allowed.
  • Please keep in mind that holidays and weekends usually delay the order-fulfillment process by a couple of days.
  • We need a physical address to ship to, not a P.O. Box. We cannot ship to P.O. Boxes. This means we need your physical home address.
  • A phone number is also needed in case of delivery problems locating your address.
  • Once your purchase goes out for shipment, someone from our Customer Service Department will send you an email notifying you of its shipment. Within that same email should be a tracking link so you can see exactly when it is scheduled for delivery.
  • Every item throughout our entire website has an Estimated Shipping and Delivery Time. Please pay attention to these BEFORE purchasing! We provide this information and are not responsible if it was not read.
  • We are not responsible for misdirected shipments: purchases shipped to an incorrect address provided by the you, the purchaser. These re-shipments will incur an additional $20.00 surcharge to be re-shipped.
  • If your purchase is for a loved one and will be shipped to an address different from your home address, you must let us know at the time of purchase.
  • No invoice showing prices or amount paid is included in any of our shipments. A generic invoice, showing item stock number and title is included with your purchase.
  • If you would like to include a brief message on the invoice inside the box to your loved one, please let us know via email immediately after you complete your purchase. We have very limited space for messages though. Your message can be up to 3 lines, but only 20 characters (letters) per line are allowed. (You must count spaces also)
  • PLEASE REMEMBER: Sometimes orders are processed very quickly and once an order begins the processing stage, no changes can be made.
  • Soon after your payment is received, your order may begin processing. Your Credit Card may be charged at this time; this is not unusual particularly for special order items.
  • When your item is ready for shipment it is professionally packaged and most are double-boxed for added safety.
  • If by any chance your item(s) arrive damaged through shipment, they will be replaced free-of-charge at no expense to you. You simply need to let us know within 3 business days of the delivery date. Simply drop us a quick email containing pictures of the damage within this time period to let us know.
  • Please remember that Holidays or bad weather across the USA can delay the delivery process by a couple days, naturally.
  • PLEASE NOTE: If your package does not arrive within the Estimated Delivery Time Schedule listed on your item's description, please contact us immediately! We will then begin to find out the reason for delay.
  • If your package is lost in transit, we must wait at least 30 days before a claim can be filed. This allows Carriers the extra time to try and locate the lost package and is one of their requirements.